000 00346 a2200145 4500
020 _a8120309030
041 _aEnglish
082 _a658.562
_bBAN
100 _aJohn Bank
245 _aThe Essense of total quality management
260 _c1995
_aNew Delhi
_bPrenticeHall of India
_g1995
300 _a203p
650 _aManagement
942 _cLEB
_01
999 _c391
_d391