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		Image from Amazon.com Image from Google Jackets	Services marketing : integrating customer focus across the firm / Valarie A. Zeithaml ; Bitner, Mary Jo by Zeithaml, Valarie A Bitner, Mary Jo Edition: 3rd ed. Language: English Language Publication details: New Delhi : Tata McGraw Hill Publishing Company Ltd, 2003. 2003 Availability: Items available for loan: Main Library (2)Call number: 658.8 ZEI, ... Found in Open Library: Place hold Save to lists Add to cart (remove)
		Image from Amazon.com Image from Google Jackets	Best face forward by Rayport, Jeffrey F Jaworski, Bernard J Language: English Language Publication details: Boston Harvard Business School Press 2005 2005 Availability: Items available for loan: Main Library (1)Call number: 658.812RAY. Found in Open Library: Place hold Save to lists Add to cart (remove)
		Image from Amazon.com Image from Google Jackets	Customer driven services management by Balachandran, S Edition: 2nd Language: English Language Publication details: New Delhi Response Books 2004 2004 Availability: Items available for loan: Main Library (1)Call number: 658.812954BAL. Found in Open Library: Place hold Save to lists Add to cart (remove)
		Image from Amazon.com Image from Google Jackets	Complaint management excellence : creating customer loyalty through service recovery / by Cook, Sarah Material type: Text; Format: print ; Literary form: Not fiction Language: English Language Publication details: London : Koga Page 2012 2012 Availability: Items available for loan: Main Library (3)Call number: 658.812 COO, ... Found in Open Library: Place hold Save to lists Add to cart (remove)
		Image from Amazon.com Image from Google Jackets	Essentials of information technology / John Hamilton ; John Olekalns ; Bill Rogers ; Joel Sutton ; Mary Wilson. by Hamilton, John Olekalns, John Rogers, Bill Sutton, Joel Wilson, Mary Material type: Text; Format: print ; Literary form: Not fiction Language: English Language Publication details: Victoria : Tertiart Press, 2001. 2001 Availability: Items available for loan: Main Library (1)Call number: 004 ESS . Found in Open Library: Place hold Save to lists Add to cart (remove)
		Image from Amazon.com Image from Google Jackets	Unleashing excellence : the complete guide to ultimate customer service / by Snow, Dennis Yanovitch, Teri Material type: Text; Format: print ; Literary form: Not fiction Language: English Language Publication details: Sanford, FL. : DC Press, 2003 Availability: Items available for loan: Main Library (1)Call number: 658.812 SNO. Found in Open Library: Place hold Save to lists Add to cart (remove)