Chris Rice <br/><br/>
Understanding customers 

 - Oxford<br/>  Butterwothy Heinemark  1997 
 - 312p 
<br/><br/><label>ISBN: </label>0750623225 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Management
<br/><br/><label>Dewey Class. No.: </label>658.834  / RIC