Wheatcroft, Peter <br/><br/>
World class IT service delivery / 
Peter Wheatcroft. 
 - New Delhi :  Viva Books Pvt. Ltd.,  2008. 
 - xvii,162 p. 
<br/><br/><label>ISBN: </label>9781902505824 1902505824 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Computer service industry<br/>Computer technical support<br/>Information technology--Management<br/>Information technology
<br/><br/><label>Dewey Class. No.: </label>004.068  / WHE