Raina, Arjun. <br/><br/>
Speak right for a call centre job   A complete training guide for international telephonic interface 

 - New Delhi<br/>  Penguin Books  2004 
 - 296p. 
<br/><br/><label>ISBN: </label>0143032054 
<br/><br/><label>Dewey Class. No.: </label>302.2242  / RAI