TY  - GEN
AU  - Brelsford, Harry
AU  - Kiri, Karishma     
AU  - Toot, Michael S.    
AU  - Steenburgh, Robin Van    
TI  - Strategies and solutions for connecting to customers
SN  - 8120322940
U1  - 658.812 
PY  - 2003///
CY  - New Delhi

PB  - PrenticeHall of India Private Limited
KW  - Management and auxiliary services
ER  -