Bly, Robert W <br/><br/>
The encyclopedia of business letters, fax memos and e-mail 

 - New Delhi  Master mind books  2000 
 - 286 p. 
<br/><br/><label>ISBN: </label>8186734368 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Management & auxiliary services
<br/><br/><label>Dewey Class. No.: </label>657.7  / BLY