Gittell, Jody Hoffer <br/><br/>
The southwest airlines way 

 - New Delhi<br/>  Tata Mcgrawhill publishing  2003 
 - 319p. 
<br/><br/><label>ISBN: </label>0070598444 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Management & auxiliary services
<br/><br/><label>Dewey Class. No.: </label>658.4  / GIT