S. Balachandran <br/><br/>
Customer- Driven  Services  management 

 - London<br/>  Response Books  1999 
 - 333p 
<br/><br/><label>ISBN: </label>0761993711 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Management
<br/><br/><label>Dewey Class. No.: </label>658.8120954  / BAL